Saksoft · Material risks, their source context, and severity in the latest available quarter.
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Risk intelligence
Enterprise customers are deferring technology spending decisions due to uncertainty around AI's impact on future costs and service delivery models. Two large customer deferrals impacted Q3; one continues to struggle in Q1 FY27.
At contract renewal, customers are demanding lower prices citing AI productivity gains. This could compress margins despite efficiency improvements from AI-enabled delivery.
Analyst repeatedly questioned whether 58% revenue concentration in top 10 customers creates risk. Management deflected by stating focus on wallet share expansion, but did not quantify concentration trend or mitigation plans.
When pressed on whether customers building in-house GCC capabilities could threaten the business model long-term, management acknowledged GCCs are a risk but maintained smaller $100M-$3B customers are less likely to build scale GCCs. Did not quantify potential impact.
