CAPILLARY / Q3-FY26 / claim-ledger

Audit the questions that mattered.

Capillary Technologies India · Analyst questions, management answers, and the quality of the response where the ledger is available.

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PositiveQ3-FY26 · 2026-02-13Back to quarter ↗

Questions audited

10

Answered directly

90%

Numeric claims

0

Consistency

Question ledger

What was answered, and how?

Rishi Junjunwala · Capital

direct

Impact of AI developments on Capillary's offerings

I think all enterprise software is not equal... we tend to be more a system of record... we are fairly insulated... our pricing is linked to number of transactions... loyalty is very niche... a lot of proprietary data

Rishi Junjunwala · Capital

direct

Impact of US healthcare payer pressure on Capillary

we don't have any exposure to the Medicare and the Medicaid books of business... we've had some major go lives happen on the 1st of Jan this year... member base for the specific customers actually gone up by roughly 50%

Rishi Junjunwala · Capital

direct

Reason for sharper increase in DNA expense and impact on EBIT margins

our DNA for Q3 last year versus Q3 this year has gone from about 13 crores to about 19 crores majority of this increase is actually coming from the acquisition that we did in May this year called cognitive

Sri Nasu K. · Research desk

direct

Typical 5-year customer journey and how AI changes it

most of our customers are fortune 2000 type companies... they tend to run an RFP... once you sign someone up it takes 3 to 7 months to go live... with AI we are able to get into analytics insights... we quite excited about that

Sri Nasu K. · Research desk

direct

Whether Forester reports translate to wins against global majors

our new order book has gone up from 53 crores to 66 crores in the same period of the 9 months... there's definitely a positive impact of leads and some of these conversations

Sri Nasu K. · Research desk

direct

Usage of AI workflows in install base and monetization plans

we will obviously monetize this actively but we'll stay in the loyalty space only... out of our 115 customers today we at least have 10 or 15 who are in a P or a post PC type place with IRA now

Hal Sani · Pioner Invest Corp

direct

Revenue model: subscription or GMV

it's a subscription model... customers sign up with us for three five more years... it's an annual recurring subscription fee... it's not a GMV model at all

Nikil Chri · Research desk

direct

How Capillary is a system of record and defensibility against AI agents

the entire ledger for all the earn and burn... that entire ledger like a bank ends up sitting on our side... the customer profile also is kind of built on us and sits with us

Rohan Npal · Research desk

partial

Scaling of fixed costs over time

60% of the cost is non COGS which is largely towards tech and product and sales and marketing... this cost is growing at a much lower rate... the EBITDAs have moved from minus 4% to about 12% in FY25 and has continued to improve

Rohan Npal · Research desk

partial

IRA monetization potential and impact on NRR

IRA is a force multiplier on improving our win rates... we've started experimenting with pricing... it's still early days hopefully in a couple of quarters we'll know the right way to price this

Sumuk · Research desk

direct

Difference between Capillary and agency competitors

the primary model tends to be that we will charge you for x number of people to run this program... while ours is more you're buying a software... each program is run by 30 people very people heavy while you can do a lot with software

Sumuk · Research desk

direct

Problem points Capillary solves for an FMCG company

the front-end interface... are also extensions that come from the capillary platform... we allow retargeting those customers... there's some amount of targeting you can do on the platform